The small print, said plainly

Who you are buying from

Blue Owl Homemade Candles is my small business. I am Lesley, and I pour every candle myself at Ellershaw Lane, Conisbrough, Doncaster DN12 2HQ. You can reach me by phone on 07837 676623, or by email at blueowlhomemadecandles@outlook.com.

Placing an order

When you press Place my order, your order is placed. You will see a confirmation straight away, and I will email you one too if you gave me your email address. That confirmation is our agreement.

Prices are in pounds. Postage is worked out at checkout and shown before you order, and collection is free. No payment is taken on the website: I will message you to confirm your order and sort out payment by bank transfer, or cash if you are collecting.

Handmade, so every candle is its own

Every candle is poured by hand, so no two are exactly the same. The colour dots on this website are a guide, and colours can look a little different from one screen to another.

If you have chosen a colour and a scent, I will pour it as closely to your choice as I can. If I have any questions, I will contact you before I start.

Getting it to you

If the candle you buy is already poured, I will get it to you as soon as I can. If I am pouring it for you, I will let you know when it will be ready.

Postage prices are on the postage page. Collection from Conisbrough is free: I will send you the address and we will sort a time that suits you.

Changing your mind about a candle that was already poured

If you buy a candle that was already poured, you have 14 days from the day it arrives, or the day you collect it, to change your mind. Just tell me within those 14 days by phone or email, then send it back within 14 days of telling me.

Please pack it carefully. The cost of sending it back is yours. Once it is back with me, I will refund what you paid for the candle and the postage you paid to have it sent, within 14 days.

Candles poured in your colour and scent

A candle I pour for you in the colour and scent you chose is made to your own choices, so it cannot be returned just because you have changed your mind once I have poured it. If you change your mind before I start, contact me and I will cancel it and refund you in full.

If something is not right

If anything arrives damaged or is not right, message me with a photo within 30 days and I will put it right with a repair, a replacement or a refund. This applies to every candle, poured to order or not.

Refunds go back the same way you paid. None of this affects your legal rights as a customer.

The legal bit

These terms are under the law of England and Wales. How I look after your details is on the privacy page.

Last updated September 2026.